Privacy Policy

Effective Date: September 9th, 2025
Last Updated: September 9th, 2025
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New Wave Regenerative (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal health information. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our services, website, and clinic operations.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, address, phone number, email, date of birth, emergency contacts.
• Health Information (Protected Health Information – PHI): Medical history, treatment details, diagnostic data, and other information you share with us.
• Payment Information: Billing details, insurance information, credit/debit card numbers.
• Website & Digital Information: IP address, browser type, cookies, and usage data if you interact with our website.

2. How We Use Your Information

We use your information to:

• Provide and manage your healthcare services, including cellular therapy treatments.
• Schedule and confirm appointments.
• Process billing, insurance claims, and payments.
• Comply with legal, regulatory, and accreditation requirements.
• Improve our services and patient experience.
• Communicate with you regarding care, follow-ups, or educational resources.

3. Sharing of Information

We will not sell or rent your personal or health information. We may share your information in the following limited circumstances:

• With Healthcare Providers: To coordinate your care and treatment.
• With Business Associates: Vendors or contractors who assist in billing, technology, or administrative services (all bound by confidentiality agreements).
• With Insurers or Payors: For payment or coverage verification.
• As Required by Law: When compelled by court order, public health reporting requirements, or government regulations.
• With Your Consent: When you authorize release of information to third parties.

4. HIPAA Compliance

As a healthcare provider, we comply with the Health Insurance Portability and Accountability Act (HIPAA). This means:

• Your Protected Health Information (PHI) is safeguarded.
• You have the right to access, amend, and request restrictions on your PHI.
• You may request an accounting of disclosures of your PHI.
• You have the right to file a complaint if you believe your privacy rights have been violated.

5. Data Security

We maintain administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction. While we take security seriously, no system is 100% secure, and we cannot guarantee absolute protection.

6. Your Rights

You have the following rights regarding your information:

• Access & Copies: Request copies of your medical and billing records.
• Amendments: Request corrections to inaccurate or incomplete information.
• Restrictions: Request limits on how your information is used or disclosed.
• Confidential Communication: Request alternative methods of communication (e.g., mailing to a P.O. Box).
• Complaints: File a privacy complaint with us or directly with the U.S. Department of Health and Human Services (HHS).

7. Website & Digital Privacy

If you use our website:

• We may use cookies or analytics tools to improve functionality and user experience.
• We do not collect personally identifiable health information through our website without your consent.
• Links to external websites are not governed by this Privacy Policy.

8. Children’s Privacy

Our services are intended for individuals 18 years and older unless otherwise authorized by a parent or guardian. We do not knowingly collect information from children without consent.

9. SMS Privacy Policy

New Wave Healthcare LLC may disclose Personal Data and other information as follows:

Third Parties that Help Provide the Messaging Service:
We will not share your opt-in to an SMS short code campaign with a third party for purposes unrelated to supporting you in connection with that campaign. We may share your Personal Data with third parties that help us provide the messaging service, including, but not limited to, platform providers, phone companies, and other vendors who assist us in the delivery of text messages.

Affiliates:
We may disclose the Personal Data to our affiliates or subsidiaries; however, if we do so, their use and disclosure of your Personal Data will be subject to this Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website with the revised effective date.

11. Contact Us

If you have questions about this Privacy Policy or your privacy rights, please contact:

New Wave Regenerative
8905 W Post Road Ste 110
Las Vegas, NV 89148
(725) 726-3805
info@newwavehealthcare.com